Question 1

What is a vestibular rehab therapist?

Accepted Answer

Vestibular therapy is a specialized area of physical therapy. As a vestibular rehab therapist, I have specialized training (beyond the doctoral education required to become a physical therapist) to thoroughly understand the structure and function of the vestibular system in the inner ear, its connections to various parts of the brain, and how it interacts with other systems in our bodies (balance, vision, hearing, sensation, etc). I have completed the American Physical Therapy Association (APTA) and Duke University Competency Certification for Vestibular Therapy (the gold standard certification for vestibular rehab), as well as the Advance Vestibular Physical Therapy certification through the University of Pittsburgh. I also have advanced training in concussion and stroke rehabilitation, as well as Parkinson's Disease management.

Question 2

What are my options for paying for services?

Accepted Answer

Whidbey Dizziness & Balance does not contract with any insurance providers, so payment is due at time of service. I  accept cash, checks, or cards (debit or credit). You may also use Health Savings Account (HSA) or Flexible Spending Account (FSA) for services deemed medically necessary by a doctor.

If you have out-of-network benefits through your medical insurance, you can request an itemized bill of services rendered after each session for you to seek between 40-80% reimbursement through a private insurance. If you have insurance but are not sure if you have out-of-network benefits, you can use the Benefits Script (https://fb35d129-a23b-4a09-9a10-89e3c3e3218a.usrfiles.com/ugd/fb35d1_730271e31457476d935d6f5fa78319e2.pdf)when calling your insurance to help you know what questions to ask.

Question 3

Why choose an out-of-network provider like Whidbey Dizziness & Balance?

Accepted Answer

Whidbey Dizziness & Balance has chosen to be out-of-network in order to stay aligned with our values for patient care.

This means:  
 • High quality, specialized neurological physical therapy. Rather than treating a wide breadth of conditions fairly well, I treat a few specific conditions such as, dizziness, concussion, and balance, very well.
 • Serving you beyond your treatment time. Because I treat a variety of neurological conditions, it is critical to coordinate with other healthcare providers. I ensure regular communication and collaboration with specialty providers who are critical in your care.
 • Your care is not limited or interrupted by the insurance visit authorization process. If you need more than 6 visits to recover from your concussion, I can ensure you get the treatment you need in the time you need it.

Question 4

Do you accept Medicare?

Accepted Answer

Whidbey Dizziness & Balance is not a participating provider with any insurance companies, including Medicare. Medicare rules state that medicare beneficiaries cannot pay "out of pocket" for covered services such as physical therapy; however, there are certain services and circumstances in which Medicare beneficiaries may pay privately. Please email or call for more details.

Question 5

Do I need a referral from my doctor? Can it be from any medical provider?

Accepted Answer

Washington is a direct access state, meaning, you do not need a referral to see a physical therapist for evaluation. However, if you plan to submit your bill to your insurance, you may be required to have a referral or pre-authorization for subsequent treatments, and you may have a maximum number of physical therapy visits per year.  Some insurances are very broad when it comes to who your referral comes from, so be sure to ask.  You can use our Benefits Script (https://fb35d129-a23b-4a09-9a10-89e3c3e3218a.usrfiles.com/ugd/fb35d1_730271e31457476d935d6f5fa78319e2.pdf)for guidance.

Question 6

How many sessions will I need?

Accepted Answer

The duration of sessions and length of care are individualized to each patient’s needs. Often, your success in therapy directly correlates to your consistency with appointments and compliance to the home exercise program provided. In other words, you can typically expect a shorter length of care if you regularly attend appointments and perform the recommended exercises. It is also important to note that some diagnoses require a longer course of care than others.

Question 7

What do I need to bring to my first appointment?

Accepted Answer

Please have completed all paperwork emailed to you and read our Notice of Privacy Practices.(undefined) Bring your medication lists and form of payment to your first appointment. Wear comfortable, loose-fitting or stretchy clothing, and running/walking shoes.

Question 8

What do I need to do before my first telehealth appointment?

Accepted Answer

1. Ensure you have access to videoconferencing (a camera) via your computer, smart phone, or tablet. Smaller devices are more effective so you can hold them close to your eyes or while walking while performing specific tests.
2. Ensure you have access to a built-in microphone and speakers to allow for communication.
3. Schedule your appointment online.
4. Check your e-mail for confirmation of your appointment request.
5. Complete any paperwork required prior to your initial evaluation.
6. Click the link provided in your confirmation email to access your HIPAA-compliant videoconference.

For safety during balance assessments, please try to have someone with you during your Telehealth visit.

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